Privacy and data
What is stored, what is never stored, and how to delete it all.
What is never stored
Your raw journal text and your voice recordings. They are processed as you speak and then gone. Only the structured insights, such as the thoughts, emotions and stressors identified in an entry, are saved to your account.
What is stored
Your account details, your profile, the structured insights from your entries, your session work such as thoughts and beliefs you have examined, and your questionnaire responses if you have completed one. Health data read from Apple Health stays on your device.
Who can see it
You. Unloop is GDPR-aligned and EU-hosted. If you came through an organisation, they receive cohort-level aggregates only, with a minimum group size, and never anything identifiable. If you came through a clinic, you are being recommended a tool, not entering a data-sharing arrangement.
How to delete everything
In the app, go to Settings, then Account and Data, then Delete Account. Your personal data is deleted within 30 days, except anything we are legally required to keep.
If you stop using it
After 24 months of inactivity we email you. If nothing happens within 30 days of that, the account and its data are deleted.
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Need more help?
Write to us and a person will read it. Tell us what you were trying to do and what happened instead, and we will come back to you.
Send us a messageOr email hello@theunloop.com
For anything about your data, the privacy policy is the full version of what is summarised here, and you can delete your account and everything in it from the account deletion page.